Return Shipping for Refund

A flat $10 domestic return shipping fee will be deducted from your refund.

Refund Timeline

We'll issue a refund to your original payment method within 5-10 days after receiving your return, your refund should show on your original payment method statement within 7-14 days.

Return Window

We offer a generous 60 day return window.

Returns must be shipped back to us within 60 days of the shipment date.

Any returns we receive that are shipped outside the 60 day window will be returned or donated.

Shipping Costs and Customs Duties & Taxes

Shipping costs are non-refundable. For fees/duties/VAT/or additional taxes that we did not collect, we can provide you documentation to request a duty/tax refund from your local government authority, if applicable. We do not reimburse nor refund any brokerage or international courier fees.

Non-Refundable & Non-Exchangeable items:

• Gift cards
• Prescription orders
• Custom orders
• Glasses purchased with the Anti-Reflective Coating option
• Uncut lenses

NOTE: Consider purchasing a returnable Axon Optics branded frame with non-custom lenses to confirm you're happy with the Avulux® Migraine & Light Sensitivity Lenses prior to making a custom order.

Generally, we'll work with you to make things right. Feel free to reach out to us with any questions or concerns.

Exchanges must be initiated within the 60 day return window.

USA

To request an exchange, please go through the domestic return process above. We'll send you a return label at no additional cost and you'll receive a store credit via email (in the form of a gift card) once your return has been inspected, so that you may apply it to your exchange purchase on our website. Please confirm the returned item is in its original condition and packaging.

International

To request an exchange, please go through the regular international return process above. We will send you instructions for return shipping and we will issue you a store credit to apply to your new purchase once we receive and inspect your return. Please confirm the returned item is in its original condition and packaging.

Shipping Errors & Defective Items

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, such as one that has scratched lenses or a lens that our team would identify as defective).

If you receive a defective item, we will exchange your defective item for the same make and model item at no extra cost to you. Please contact us within 5 days of the delivery date to process your exchange.

It's important that you're able to confirm that Axon Optics glasses are right for you. Accidents happen and any product can be damaged while trialing.

Therefore, we allow for returns of damaged items, subject to a restock fee.

Items are inspected under strong LED lamps prior to shipment and the same inspection is performed for returns. Returns in original condition are not subject to this restock fee.

While uncommon, if your return is not in original condition (if there is damage to the lenses or frame, like scratches), a restock fee will be deducted from your refund/credit as follows:

• USD $30 for scratched/damaged frames
• USD $50 for scratched/damaged lenses
• USD $75 for scratched/damaged lenses and frame.

If there's an issue with your Rx Avulux lenses, we'll work with you to make it right.

If an incorrect or outdated prescription was provided to us, we're able to re-process your order once at 40% of the original cost within 60 days.

Please contact our Customer Success team and we'll take care of you.

Please visit our return portal to initiate a domestic return or exchange.

Note: We do not refund shipping costs, there's a flat USD $10.00 return shipping cost on domestic returns. We offer free USA exchanges.

1. Confirm the item you purchased is returnable and email us at support@axonoptics.com with your order number and a reason for the return or exchange.

2. We'll review your return or exchange request for approval (normally within 1 business day).

3. We'll send you instructions on how to ship your glasses back.

Note: We do not refund shipping costs and we do not cover return costs.

Visit the Shipping Policy page for additional details.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, such as one that has scratched lenses or a lens that our team would identify as defective).

If you receive a defective item, we will exchange your defective item for the same make and model item at no extra cost to you.

Please contact us within 5 days from the date of delivery to process your exchange.

Note: Shipping cost is determined based on the original shipping address on the order. If an exchange or return is requested from a country different than the one on the order, the customer may pay the difference in shipping cost to process the return or exchange.

The following Custom Order items are non-returnable:

• Non-Rx glasses with the Anti-Reflective (AR) coating option.
• Any Avulux Prescription (Rx) glasses.
• Any Avulux Readers.
• Any Send in Your Frame orders.

Benefit from our 60 day return policy by purchasing one of our frames with Non-Prescription (non-Rx) lenses with the standard Hardcoat option.